Frequently Asked Questions
How do I know which size to choose?
Each product has a garment size chart, as well as a description of the type of fit. You will find a body size chart below, that you can compare to your own body measurements.
How much is delivery?
FREE DELIVERY for orders over R1500. Courier fees are generated in real-time by BobGo (previously known as uAfrica), giving you the best and cheapest option. Please do make sure your details are entered correctly (no PO Boxes).
How long does delivery take?
Orders will be delivered on weekdays between 08:00 and 17:00. If we have the items you ordered in stock, delivery will take 3 - 7 working days (main centres). Add 2 days for outlying areas. Please note that we only start counting days once payment reflects in our account. If we do not have the specific items in stock, please allow 7 - 14 working days for manufacturing. Please enquire about the estimated lead time of specific items, if you need it by a certain date. We want to deliver on time as promised. However, certain unforeseen circumstances may occur, which may prevent us from guaranteeing that all orders will be delivered within the stipulated time frame. We will not be held liable for delays due to circumstances out of our control (ie. natural disasters, strikes, load shedding, etc.)
How will my order be sent?
We use a reliable door-to-door courier service. You will receive an email once your parcel is ready for the courier to collect. Once your parcel has been handed over to the courier, it usually takes a day or two for delivery in areas in and around Gauteng. Other main centres take 2-3 days. Outlying areas, small towns, farms, etc take a bit longer.
•Please ensure that there is someone to sign for the parcel. If there is no-one home during business hours, kindly provide us with a business address.
•Please enter your shipping address and contact number correctly. We do not take responsibility for goods sent to the wrong address.
Courier companies we use, include:
•The Courier Guy
Can I return or exchange an item?
We will gladly exchange an item if the product is still in stock. Otherwise we will credit you in the form of a gift voucher. You will be responsible for paying your own shipping costs for returning your item if the fault is not on Halo Collection's side. The cost of reshipping both ways will be at your expense. If your return is based on a manufacturing fault on our side, the cost of return shipping will be at Halo Collection’s expense both ways. We do our best to quality check each item, however, if you receive a damaged product, we will exchange the product, or give you store credit if the item is no longer in stock. Please send an email to firstname.lastname@example.org within 5 days of receiving your item.
How does payment work?
Secure instant payment with debit/credit card. Payment can also be made into our bank account via EFT. Please do not make cash deposits. Please send POP to email@example.com. Please use your ORDER NUMBER as payment reference. We will not be able to track your payment if you do not use the suitable reference and this could result in your order being delayed.
You can select the PAYFLEX option, which allows you to spread your purchase across 4 interest-free payments, over 6 weeks. You will pay 25% immediately and then the next three payments of 25% each will be paid automatically every two weeks, over six weeks. If you have never used Payflex before, you will need to provide your ID number at checkout.
What if a product is out of stock?
If a product or specific size is out of stock, please send an email (firstname.lastname@example.org) or Whatsapp (074 902 6071) to enquire whether we can make the item for you.